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Refund Policy

Last updated: October 15, 2026

The short version: you have 48 hours from the moment you pay tuition to change your mind and get every cent back. After that, all sales are final. Demo Day tickets are final sale from the start, unless we cancel Demo Day. There are no partial refunds, no prorating, no credits, and no exceptions for anything on your side of the table. By paying, you agree to this policy.

What this covers

This policy applies to every payment made to batch0 — cohort tuition, Demo Day tickets, and anything else we charge for — whether you pay through Stripe or PayPal. The processor you used doesn't change the terms; it only changes how the money travels back.

The 48-hour window

You may request a full refund of tuition within 48 hours of payment, for any reason. There are two ways to ask, and they count equally:

  • A support request at batch0.org/support — sign in to your batch0 account and choose “Refund request”. You get a reference number straight away. The time we record your request is the time that counts — not when we read it, and not when we reply.
  • Email to hello@batch0.org with “Refund request” in the subject line, from the email address on your batch0 account. A parent or guardian without an account can send it from the address they paid with (the one the Stripe or PayPal receipt went to) or from the address on the student’s batch0 account. The time your email arrives on our server is the time that counts.

Either way, include your Stripe or PayPal receipt or transaction ID if you have it. It isn’t a condition of a valid request — we can find your payment without it — but it makes the refund faster.

The 48 hours are 48 consecutive clock hours, not business days, and they run from the moment the processor confirms the charge — not from when you got access, first logged in, or opened the receipt. Pay at 3:00 PM on a Tuesday and the window closes at 3:00 PM on Thursday.

Requests sent any other way — a message in batch0 Chat, a webinar chat message, a social DM, a text to a team member, a reply in an unrelated thread, a PayPal dispute, or a card chargeback — are not refund requests under this policy and do not stop the clock. Use a support request or email instead: the two routes above are the only two, and both give you a record of when you asked.

We don't extend the window and we don't ask why you're leaving. A valid request inside 48 hours is refunded in full. A request that arrives at 48 hours and one minute is not.

If the support form is down when you need it, email us — a request we can show was sent inside the window is a valid request, and an outage on our side is never your problem.

After 48 hours: all sales are final

Once the window closes, your payment is non-refundable, non-transferable, and non-creditable. That holds regardless of:

  • whether your cohort has started;
  • how many sessions you attended, or whether you attended any;
  • how far you got, what you built, or whether you finished;
  • whether you raised money, got into another program, found a co-founder, or didn't — batch0 does not guarantee any outcome, and disappointment with an outcome is not grounds for a refund;
  • a change in your schedule, circumstances, priorities, or interest;
  • problems with your own hardware, internet connection, software, or time zone;
  • your removal from the program for breaching our terms;
  • a later change in our pricing, regional pricing, discounts, or promotions;
  • a later change to the program's curriculum, mentors, speakers, schedule, or format, which we reserve the right to make.

Withdrawing from the program after the window is a forfeiture of the fee, not a cancellation of it.

Demo Day tickets

Demo Day tickets are final sale from the moment of purchase, unless we cancel Demo Day (the one exception below). Otherwise they can't be refunded, exchanged for another date, or transferred to another person. Not attending doesn't entitle you to a refund.

The one exception we make

If batch0 cancels your cohort before it starts and doesn't offer you a place in a later one, we refund your tuition in full. If we cancel a Demo Day outright and don't reschedule it, we refund the ticket in full. That's it. Rescheduling a session, changing a mentor or speaker, moving a date, or running a session online instead of in person is not a cancellation.

Chargebacks and PayPal disputes

Filing a card chargeback or a PayPal dispute instead of — or on top of — following this policy is a breach of our terms. If you do:

  • your account access is suspended immediately while the dispute is open;
  • we contest it with our records, including your acceptance, your payment receipt, your login history, and your session attendance;
  • if the dispute is decided in your favor anyway, your enrollment is terminated permanently and you won't be admitted to any future cohort.

If you think a charge is actually wrong — a duplicate, or an amount that doesn't match your receipt — tell us first, either through the support form or by email. Billing errors on our end are corrected promptly and never need a dispute.

How refunds are paid

Approved refunds go back only to the original payment method, through the processor you paid with. We don't refund to a different card, a different PayPal account, a bank transfer, cash, a check, crypto, or store credit — even if the original method is closed. If it's closed, your bank or PayPal reroutes the funds; that's between you and them.

  • Stripe (card): we issue the refund within 5 business days of approval. It usually appears on your statement in 5–10 business days, depending on your bank.
  • PayPal: we issue the refund within 5 business days of approval. PayPal returns it to the funding source you used — a PayPal balance is usually credited right away; a card- or bank-funded payment can take up to 30 days to post, on PayPal's timeline, not ours.

Refunds are issued in the currency and amount we charged. If your bank or PayPal converted currency, charged a foreign transaction fee, or the exchange rate moved between your payment and your refund, we don't cover the difference.

Discounts, passes, and regional pricing

A refund cancels your enrollment. Any discount, founder pass, promotional rate, or regional price you had is consumed by that enrollment and isn't reinstated. If you reapply later, you pay whatever the price is then.

Discretion and precedent

Anything we do outside this policy is a one-time courtesy, not a right. It doesn't change this policy, doesn't extend to anyone else, and doesn't obligate us to do it again — for you or for anyone. Nobody on the batch0 team can promise a refund in a call, a chat, or a DM; only a written confirmation on your support request thread or from hello@batch0.org counts.

Changes to this policy

We may update this policy. The version that applies to you is the one published here at the time of your payment. Changes don't apply retroactively to payments already made.

Your legal rights

Nothing here limits rights you have under consumer protection law that can't be waived by agreement. Where such a law grants you more than this policy does, the law applies to that extent and no further.

Asking for a refund

To request a refund: open a request at batch0.org/support and choose “Refund request”. You get a reference number straight away, and the time we record the request is what stops the 48-hour clock. Or email hello@batch0.org with “Refund request” in the subject line — a parent or guardian without an account can send it from the address they paid with or from the address on the student’s batch0 account. Both count the same.

Questions

Anything else about a payment goes to batch0.org/support, or hello@batch0.org.