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Support

Refunds, billing, account access, privacy requests — this is the way in. Every request gets a reference, a timestamp, and a reply from a person. Nothing here is answered by a bot.

Sign in to open a request

Requests are tied to an account so we can see your payments and your application while we answer, and so the thread stays private to you. Signing in takes a moment and gets you a faster answer.

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No account, or can’t get into yours? Email hello@batch0.org. It reaches the same people and counts the same under our refund policy.

Before you write

  • Refunds are covered by our refund policy — there’s a 48-hour window on tuition, and a request filed here stops the clock the moment we record it.
  • Safety — if anyone is in immediate danger, call 911. If you or someone you know is struggling, call or text 988. To report a concern to us, choose “Report a concern”: only a small number of senior staff can read those.
  • Your data — what we hold and how to get a copy or have it deleted — is in our privacy policy.